Effective Date: 1 October 2025
1. Introduction
Welcome to Healthventor. This Privacy Policy outlines our commitment to protecting the privacy of your personal information. Its purpose is to inform you about how we collect, use, share, and protect your data when you use our website (https://healthventor.com/), applications (including the "Productivity App"), and services.
Under the Digital Personal Data Protection Act, 2023 (DPDPA), Healthventor, operated by NviSust Innovations Private Limited, is the Data Fiduciary of your personal data. You, the user of our services, are the Data Principal. This policy explains your rights and our obligations concerning your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Definitions
To ensure clarity, here are some key terms used in this policy, as defined under the DPDPA:
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Personal Data: Any data about an individual who is identifiable by or in relation to such data.
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Data Fiduciary: The entity (in this case, Healthventor) that, alone or in conjunction with others, determines the purpose and means of the processing of personal data.
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Data Principal: The individual to whom the personal data relates (you, the user).
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Processing: In relation to personal data, means an operation or set of operations performed on personal data, such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, sharing, disclosure, dissemination, making available, restriction, erasure, or destruction.
3. Information We Collect (The Notice)
We collect information to provide and improve our services to you. The types of personal data we may collect include:
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Personal Identifiable Information (PII): Information that you voluntarily provide to us, such as your First Name, Last Name, Email Address, and Phone Number when you sign up for our newsletter, register for an account, or contact us.
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Usage Data: This information is collected automatically when you access our website or use our applications. It may include your device's Internet Protocol (IP) address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
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Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and store certain information. This helps us enhance your user experience and analyze our service performance.
4. How and Why We Use Your Personal Data (Purpose of Processing)
In compliance with the DPDPA principle of "purpose limitation," we collect and process your personal data only for specific, explicit, and lawful purposes. These include:
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To Provide and Maintain Our Service: Using your PII and Usage Data to operate our website and applications and deliver the services you have requested.
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To Manage Your Account: To manage your registration as a user of the service. The personal data you provide can give you access to different functionalities.
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For the Performance of a Contract: To develop, comply with, and undertake the purchase contract for the products, items, or services you have purchased or of any other contract with us.
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To Contact You: To contact you by email, telephone calls, or other equivalent forms of electronic communication regarding updates, informative communications related to our services, security updates, and marketing offers.
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To Provide You with News and Offers: To send you newsletters, service updates, special offers, and general information about our Digital Wellness programs and other services similar to those you have already enquired about, unless you have opted not to receive such information.
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To Manage Your Requests: To attend to and manage your requests for information or customer support.
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For Data Analysis: To use Usage Data for identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience.
5. Your Consent
By providing your personal data to Healthventor, you are providing your free, specific, informed, and unambiguous consent to the collection, use, and processing of your information as described in this policy.
For any data processing related to individuals under the age of 18 ("Children"), we will not process any data without first obtaining verifiable consent from a parent or legal guardian.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following limited circumstances:
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With Service Providers/Third Parties: We may share your data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These parties are contractually obligated to safeguard your data and are prohibited from using it for any other purpose.
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For Business Transfers: In the event of a merger, acquisition, asset sale, or other business transition, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
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To Comply with Legal Requirements: We may disclose your data if we believe in good faith that such action is necessary to comply with a legal obligation, court order, or a request from governmental authorities.
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To Protect Rights and Safety: We may disclose your information to protect and defend the rights, property, or safety of Healthventor, our users, or the public, and to prevent or investigate possible wrongdoing in connection with the service.
7. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected. We will also retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Data Security
The security of your data is paramount. We implement a variety of technical and organisational security measures, including encryption, access controls, and regular security reviews, to protect your personal data from unauthorized access, use, alteration, or destruction.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we will notify the affected users and the Data Protection Board of India as required by the DPDPA.
9. Your Rights as a Data Principal (Under DPDPA)
As a Data Principal in India, you have the following rights over your personal data:
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Right to Access Information: You have the right to request and obtain from us a summary of the personal data we process.
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Right to Correction and Erasure: You have the right to request the correction of inaccurate or misleading personal data and the erasure of your personal data, subject to any legal retention requirements.
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Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time. The process for withdrawing consent is detailed under our contact section.
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Right to Grievance Redressal: You have the right to have any grievances regarding the processing of your data addressed in a timely manner by our Grievance Officer.
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Right to Nominate: You have the right to nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer.
10. Cookies and Tracking Technologies
Cookies are small files placed on your device. We use them to enhance functionality, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.
11. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. We will take steps to remove that information from our servers upon verification.
12. Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Information
In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer. For any questions, concerns, to exercise your rights, or to file a grievance, please contact us:
Email: info@healthventor.com
Our mission is to make wellness accessible, practical, and personalized by blending technology with care. At Healthventor, we believe in creating solutions that inspire lasting well-being—helping individuals, communities, and organizations achieve their health goals with confidence and trust.
